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Customer Service
Customer Service Help Line:
(877) 9ASKMSA (877-927-5672)
customer@msagroup.com
Our customer service help line can answer your questions regarding coverages, billing and policy status. Following is a sample list of topics our customer service help line can address:
Billing
- Payments
- Pending cancellations
- Reinstatement guidelines and procedures
- Electronic funds transfer
- Misapplied money
- Refunds, insufficient funds checks, earned premiums
- Premium breakdowns
- Phone and online premium payments assistance
PL Underwriting
- Policy status (new business, renewals, policy changes)
- Policy corrections
- Discounts (CP3, good student, student away at school, annual mileage, public transit, multi-car)
- Credits (passive restraint, anti-theft)
- Vehicle and driver assignments
- Vehicle use, territory and symbol
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